Covid-19 Procedures and Processes

Covid-19 Procedures and Processes


IMPORTANT INFORMATION FOR YOUR STAY - PLEASE READ 

During the Covid-19 Crisis the Government have issued guidance and restrictions governing Accommodation Providers and guidance to employers. 

The following information reflects the changes we have introduced to protect both Employees and Guests.  

We hope you will bear with us, as we seek to provide an optimum level of service within the prescribed restrictions. 

Updated - 24/02/2022

Our accommodation is open with no restrictions  

When open to guests the services and facilities we offer have been adjusted to comply (as closely as possible) with all guidance issued by the Government to protect both Employees and Guest during their stay. 


Social Distancing Requirements  

To comply with Social Distancing guidance we will be operating a contactless 'self-service' check-in procedure.  

Guests will be sent (via email prior to arrival) a code to access the property main door via a key safe. 

Having accessed the property, replace the key in the key safe. 

Your sanitized Front Door Key will be in an envelope, with your name, on the table by the door.  

Hand sanitizer (and spare masks) will be available at the entrance.  

We will not be greeting guests in person but please text us (07749 016766 / 07552 724926) if you have any problems.


Changes to Rooms and Facilities 


Before you arrive the property will have been vacant for 24 hours and will have been ventilated, Two Stage Cleaned (deep cleaned and disinfected (as recommended – see below for details)).  

Touch Points: all identified points of regular contact (e.g. Door Handles, Light Switches, Kettle Handles, Hair Dryers and Sanitary Wear) will have been spot cleaned and sanitized in particular. TV Remotes will have been sanitized and wrapped in protective covering prior to arrival.  

In your rooms your beds will be freshly made and clean towels left.  

On the final day of your stay, please strip your bed and place the linen and used towels in the laundry bag. 

These measures are aimed at protecting our employees. 

Meals 

All Glasses, crockery and cutlery left in the property will be washed in a dishwasher at highest setting. 

These may additionally wrapped to maintain sanitization before use.  

Government Guidance: If a guest is displaying signs of the COVID-19

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation as a courtesy they should inform the accommodation provider (Text 07552 724926 / 07749 016766), to minimise any risk of transmission.

 If they are confirmed to have COVID-19, they should return home if they reasonably can. 

They should use private transport but only drive themselves if they can do so safely. 

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.  

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. 


 
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