Covid-19 Procedures and Processes

Covid-19 Procedures and Processes


IMPORTANT INFORMATION FOR YOUR STAY - PLEASE READ 

During the Covid-19 Crisis the Government have issued guidance and restrictions governing Accommodation Providers and guidance to employers. 

The following information reflects the changes we have introduced to protect both Employees and Guests.  

We hope you will bear with us, as we seek to provide an optimum level of service within the prescribed restrictions. 

Updated - 28/05/21

Our accommodation will open to guests from 2 households from 17th May and  No restrictions from 21/06/21. 

 The previous Government definitions of essential workers are shown in the following links; Essential Workers (1) or Essential Workers (2)  

When open to guests the services and facilities we offer have been adjusted to comply (as closely as possible) with all guidance issued by the Government to protect both Employees and Guest during their stay. 

(NB We strive to achieve the standard of COVID-19 Compliance which aims to minimise the risks with a combination of risk removal, double stage cleaning and sanitization and social-distancing measures ; due to the nature of our accommodation we are unable to achieve a heightened level of ‘clinical cleanliness’ standards and therefore members of the public regarded as ‘vulnerable’ to COVID-19 infection (and those who share homes with them) should probably not choose to stay with us during this time.) 

Social Distancing Requirements  

To comply with Social Distancing guidance we will be operating a contactless 'self-service' check-in procedure.  

Guests will be sent (via email prior to arrival) a code to access the property main door via a key safe. 

Having accessed the property, replace the key in the key safe. 

Your sanitized Front Door Key will be in an envelope, with your name, on the table by the door.  

Hand sanitizer (and spare masks) will be available at the entrance.  

We will not be greeting guests in person but please text us (07749 016766 / 07552 724926) if you have any problems.

Track and Trace

It is currently a requirement for all guests (including children) to provide their full name and contact details for the Track & Trace System.&nbs

Changes to Rooms and Facilities 


Before you arrive the property will have been vacant for 24 hours and will have been ventilated, Two Stage Cleaned (deep cleaned and disinfected (as recommended – see below for details)).  

Touch Points: all identified points of regular contact (e.g. Door Handles, Light Switches, Kettle Handles, Hair Dryers and Sanitary Wear) will have been spot cleaned and sanitized in particular. TV Remotes will have been sanitized and wrapped in protective covering prior to arrival.  

All soft furnishings have been removed to aid deep-cleaning (apologies that the property may vary from website pictures). 

In your rooms your beds will be freshly made and clean towels left.  

You will find a plastic waste bin and laundry bag for each night of your stay. 

On the final day of your stay, please strip your bed and place the linen and used towels in the laundry bag. 

These measures are aimed at protecting our employees. 

Meals 

All Glasses, crockery and cutlery left in the property will be washed in a dishwasher at highest setting. 

These may additionally wrapped to maintain sanitization before use.  

Government Guidance: If a guest is displaying signs of the COVID-19

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider (Text 07552 724926 / 07749 016766), immediately self-isolate where they are to minimise any risk of transmission, and request a test. 

 If they are confirmed to have COVID-19, they should return home if they reasonably can. 

They should use private transport but only drive themselves if they can do so safely. 

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.  

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. 

Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.  

Read further guidance for non-essential travel during the COVID

 
Desplácese hacia arriba

Esta página web es editada por Welcome to Poldark Country - A Cornish Idyll!, Villa 7, Lanteglos Country House Hotel, Camelford, Cornwall and Isles of Scilly, PL32 9RF, Reino Unido. Utilizamos cookies para asegurarnos de que tenga la mejor experiencia y cualquier información personal compartida durante su visita esté protegida por nuestra política de privacidad

Nuestra página web fue creada y está alojada por eviivo sociedad limitada, 154 Pentonville Road, Londres, N1 9JE, Reino Unido. Registro: 05002392 Número de Impuesto / IVA: 877374571 . eviivo no tiene responsabilidad por el contenido que se muestra en esta página web, y opera la página web en nuestro nombre bajo la siguiente política de privacidad

Al utilizar está página web, usted acepta nuestro uso de cookies y los términos de nuestra política de privacidad